Eligibility and conduct. You must be at least the age of majority in your state or territory to use our services. You may only use them for lawful purposes. A breach of these Terms may result in your services being terminated.
General conditions. We may refuse service to anyone at any time. You agree not to reproduce, duplicate or exploit any part of our services without our written permission.
What we provide. Synora provides website design, Google Business Profile optimisation, and related digital services. We may limit services to certain clients or regions at our discretion, and we may modify or discontinue services at any time without liability.
Information on this site. Content on this site is general only and should not be relied on as the sole basis for a decision.
How payment works. Payments are processed securely through Stripe Hosted Checkout. We do not collect or store your card details. Prices may change without notice.
Deposits and fees. We may require a deposit before work begins, and deposits are non-refundable once work begins. Overdue balances may incur a late fee of 3% per month or AUD $250, whichever is greater. Chargebacks on valid transactions remain your responsibility, including any processor dispute fees.
Scope and revisions. Proposals set out scope and inclusions. Unless stated otherwise, fees include two rounds of revisions per deliverable. Additional revisions or out-of-scope work are billed separately.
Your responsibilities. You must supply content, brand assets and approvals within agreed timelines, typically five business days. Delays may extend timelines. Projects inactive for 14 days may be paused or rescheduled with a restart fee.
Approvals and acceptance. Drafts and deliverables are provided for review. If no feedback is received within five business days, items may be deemed accepted. Final acceptance occurs on written approval or first use.
Hosting, backups and security. Unless you have purchased an ongoing plan with us, we do not provide hosting, backups or security monitoring, and responsibility for these rests with you. To the extent permitted by law, we are not liable for hacking, malware, unauthorised access, data breaches, data loss or downtime affecting any website, hosting, account or system we do not host or manage on your behalf. Once a site is handed over, keeping your hosting, logins, plugins and software secure and up to date is your responsibility.
Performance, SEO and results. We apply best practices for performance, SEO and accessibility at launch, but we do not guarantee rankings, conversions, traffic or compliance scores. Any results, figures, case studies or testimonials we show, on our website, in proposals or anywhere else, are examples from specific client projects. They are not a promise that you will get the same or similar results. Outcomes such as enquiries, rankings, traffic and sales depend on many factors outside our control, including your market, search positioning, pricing, competition, budget, location, sales process and how you run your business.
Maintenance and third-party tools. Post-launch changes, fixes or updates are billed at our current rates unless a support plan is purchased. We may integrate third-party services such as hosting, analytics and Google products, and we are not liable for outages or changes beyond our control.
Licensing. On full payment, you receive a non-exclusive, perpetual licence to use the final deliverables for your business. We retain ownership of pre-existing tools, code and design systems. Working or source files (for example Figma files, layered PSDs, raw footage) are not included unless agreed in writing. You warrant that all materials you provide are licensed and lawful.
Portfolio and credits. You grant us permission to feature your project in our portfolio, website and social media. A small credit link may appear in your website footer unless you ask us to remove it.
Confidentiality. Both parties agree to keep non-public information confidential unless disclosure is required by law.
Warranties and defects. Deliverables are warranted to materially conform to the agreed scope at delivery. Defects must be reported within 14 days of delivery. The warranty excludes issues caused by later edits, third-party changes or hosting factors.
Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot be lawfully excluded. Where our liability can be limited under that law, it is limited to resupplying the services or paying the cost of having them resupplied. The limitation below applies only to the extent the law allows.
Limitation of liability. Subject to the clause above, our liability for all claims is capped at the lesser of AUD $2,000 or the fees paid in the three months before the claim. We exclude liability for indirect or consequential losses, including lost profit, data or reputation.
Indemnification. You agree to indemnify and hold us harmless from claims arising from materials you provide, your misuse of deliverables, or your breach of these Terms.
Force majeure and subcontractors. We are not liable for delays caused by events beyond our control, such as outages, cyber incidents, illness or natural disasters. We may engage trusted subcontractors to help deliver services and remain responsible for their output.
Dispute resolution. The parties will first try to resolve any dispute in good faith within 14 days of it arising. If it is not resolved, it will be referred to mediation through the NSW Small Business Commissioner before any court action.
Governing law. These Terms are governed by the laws of New South Wales, Australia.
Entire agreement. These Terms, together with our Privacy Policy and any proposal or service agreement, form the entire agreement between you and Synora.
Contact. Questions about these Terms should be sent to:
SYNORA DESIGNS
Email: todd@synora.com.au
ABN: 48 991 665 879
